Last updated: December 1, 2026. Please read these policies carefully before using our website or services.
Privacy Policy
Effective Date: January 1, 2026 · Last Updated: January 1, 2026
Appliance Repair Handbook ("we," "us," or "our") operates the website appliancerepairhandbook.com (the "Site"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you have regarding your information.
1. Information We Collect
1.1 Information You Provide Directly
We collect personal information you voluntarily provide when you:
Contact us or request a service appointment: Name, phone number, email address, service address, and description of the appliance problem.
Subscribe to email communications: Email address and any preferences you specify.
Submit a review or testimonial: Name (or pseudonym), written review, and rating.
Call our service line: Calls may be recorded for quality and training purposes. You will be informed when a call is being recorded.
1.2 Information Collected Automatically
When you visit our Site, certain information is collected automatically through cookies, web beacons, and server logs, including:
IP address and approximate geographic location (city/region level)
Browser type and version
Operating system
Pages visited, time spent on pages, and navigation paths
Referring website (the site you visited before ours)
Device type and screen resolution
1.3 Information from Third Parties
We may receive information about you from third-party sources including: review platforms (Google Reviews, Yelp) when you leave a public review of our services; social media platforms when you interact with our business profiles; and advertising partners who help us understand how our advertising performs.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service delivery: To schedule and perform appliance repair appointments, send appointment confirmations and reminders, and follow up after service visits.
Customer support: To respond to inquiries, resolve disputes, and troubleshoot problems.
Communications: To send service updates, maintenance reminders, and (with your consent) promotional communications about our services.
Site improvement: To analyze Site usage, understand which content is most helpful, and improve our guides and resources.
Safety and fraud prevention: To protect the integrity of our service and detect fraudulent or unauthorized activity.
Legal compliance: To comply with applicable laws, regulations, and legal processes.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
3. How We Share Your Information
We share your information only in limited circumstances:
Service providers: We use third-party providers for scheduling software, email communications, and analytics. These providers process information on our behalf and are bound by confidentiality agreements.
Legal requirements: We may disclose information when required by law, court order, or government authority, or when we believe disclosure is necessary to protect the safety of any person.
Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity. We will notify you before your personal information becomes subject to a different privacy policy.
With your consent: We may share information in other ways with your explicit consent.
4. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, plus any additional period required by law. Service appointment records are retained for 5 years to support warranty claims. Email subscriber data is retained until you unsubscribe. Website analytics data (anonymized) is retained for 26 months.
5. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access: The right to request a copy of the personal information we hold about you.
Correction: The right to request correction of inaccurate personal information.
Deletion: The right to request deletion of your personal information, subject to certain legal exceptions.
Portability: The right to receive your personal information in a structured, machine-readable format.
Opt-out of marketing: The right to opt out of receiving promotional communications at any time by clicking the unsubscribe link in any email or contacting us directly.
California residents (CCPA): California residents have additional rights including the right to know what personal information is collected, the right to opt out of sale (note: we do not sell personal information), and the right to non-discrimination for exercising privacy rights.
We implement technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS/TLS), access controls limiting who can view personal information, and regular security assessments. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Children's Privacy
Our Site is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will promptly delete that information.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will post the updated policy on this page with a revised "Last Updated" date. For material changes, we will provide more prominent notice (such as a banner on the Site or an email notification). Your continued use of the Site after any changes constitutes acceptance of the updated policy.
Terms of Service
Effective Date: December 1, 2026
By accessing or using the Appliance Repair Handbook website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Site or services.
1. Use of Website Content
The repair guides, articles, videos, and other content on this Site are provided for informational purposes only. While we strive for accuracy, we make no warranties regarding the completeness, accuracy, or fitness for a particular purpose of any information on the Site. Appliance models, parts specifications, and repair procedures vary; always consult your specific appliance's service documentation.
You may access and use the content on this Site for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works from Site content without our written permission.
2. DIY Repair Disclaimer
Information provided on this Site is educational in nature. Appliance repair involves risks including electrical shock, fire, gas exposure, and physical injury. We strongly recommend that:
You always disconnect power and gas before beginning any repair.
You do not attempt repairs involving gas lines, sealed refrigerant systems, or microwave high-voltage components without proper training and certification.
You consult a licensed technician if you are unsure about any aspect of a repair.
Appliance Repair Handbook is not liable for any injury, property damage, or other harm resulting from DIY repair attempts made using information on this Site. Use information at your own risk.
3. Service Terms (Professional Repair)
When you engage our professional repair service: A written estimate will be provided before work begins. Work will not proceed without your authorization. Our 90-day parts and labor warranty covers the specific fault repaired; it does not cover unrelated subsequent failures, damage caused by improper use, or pre-existing conditions not addressed in the repair visit. Warranty service requires proof of original service receipt.
4. Limitation of Liability
To the fullest extent permitted by law, Appliance Repair Handbook's liability for any claim arising from use of this Site or our services is limited to the amount paid for the specific service giving rise to the claim, or $100, whichever is greater. We are not liable for indirect, incidental, special, or consequential damages.
5. Governing Law
These Terms are governed by the laws of the State of California. Any disputes shall be resolved in the courts of Los Angeles County, California, unless resolved through mandatory arbitration as described below. For consumer disputes under $10,000, we offer binding arbitration through the American Arbitration Association as a faster, less costly alternative to litigation.
Cookie Policy
Effective Date: December 1, 2026
This Cookie Policy explains how Appliance Repair Handbook uses cookies and similar tracking technologies on our website. By using our Site, you consent to the use of cookies as described in this policy.
What Are Cookies?
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, provide a better user experience, and give website owners information about how their site is being used. Cookies cannot access files on your computer or contain executable code.
Types of Cookies We Use
Cookie Type
Purpose
Duration
Can Be Disabled?
Essential
Required for the website to function (session management, security)
Session
No (required)
Analytics
Google Analytics: page views, time on site, navigation paths (anonymized)
Up to 2 years
Yes
Functional
Remember preferences (e.g., FAQ section state)
30 days
Yes
Advertising
Used by advertising partners to deliver relevant ads
Up to 2 years
Yes
Managing Your Cookie Preferences
You can control cookies through your browser settings. Most browsers allow you to: view cookies stored on your device, delete all or specific cookies, block all cookies or cookies from specific sites, and set preferences for how cookies are handled for future visits.
Please note that disabling certain cookies may affect Site functionality. Disabling analytics cookies, for example, prevents us from improving the Site based on usage data, but will not affect your ability to read guides or contact us.